Which term refers to the shared values and practices that influence how employees interact within an organization?

Prepare for the CIC Agency Management Test. Utilize flashcards and multiple-choice questions with comprehensive hints and explanations. Boost your confidence and ace your exam!

The term that refers to the shared values and practices influencing how employees interact within an organization is workplace culture. This encompasses the collective behaviors, beliefs, and customs that shape the work environment and affect how employees communicate, collaborate, and execute their tasks. Workplace culture can include aspects such as organizational structure, communication styles, management practices, and the overall environment that either encourages or discourages engagement and productivity. A strong workplace culture can lead to higher employee satisfaction, retention, and performance as employees feel aligned with the organization's values and objectives.

Other terms listed do not capture this concept accurately. Employee agreement typically refers to formal contracts or arrangements between employees and employers, while employee benefits relate to compensation and perks rather than internal interactions. Employee turnover measures the rate at which employees leave an organization, which is influenced by workplace culture but does not define the interactions themselves. Therefore, workplace culture is the most appropriate term to describe the shared values and practices affecting employee interaction within an organization.

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