Which of the following best describes "optimized utilization"?

Optimized utilization refers to the effective use of available resources, in this case, technology, to enhance productivity and minimize non-productive time. This concept emphasizes that merely incorporating technology into operations is not sufficient; instead, it is essential to leverage it in ways that maximize efficiency and improve overall performance.

By focusing on reducing non-productive time, agencies can ensure that their staff spends more time on value-adding activities. This can lead to better workflow, quicker response times, and ultimately a higher level of service to clients. In contrast, the other options reflect a less strategic approach to technology use, with one suggesting only basic maintenance, another limiting technology's application to administrative functions, and the last implying a more superficial integration rather than a comprehensive, optimized approach. Thus, option A accurately captures the essence of optimized utilization.