Which of the following best describes consultive customer service?

Consultative customer service is characterized by an advisory role that emphasizes understanding a customer's unique needs and providing ongoing support and personalized recommendations. This approach goes beyond merely selling products; it involves building a relationship and offering tailored solutions that align with the customer's goals and circumstances.

In contrast, traditional sales often prioritize closing the sale rather than nurturing a long-term relationship, which does not align with consultative practices. Immediate issue resolution may be essential in some service contexts but does not encompass the broader, proactive engagement that consultative service entails. Similarly, an exclusive focus on premiums and costs overlooks the value of creating personalized strategies that may save customers money in the long run or enhance their overall experience. Thus, option B most accurately captures the essence of consultative customer service by highlighting its focus on advisory relationships and personalized support.