What term is used for criteria measuring an employee's performance against expectations?

Prepare for the CIC Agency Management Test. Utilize flashcards and multiple-choice questions with comprehensive hints and explanations. Boost your confidence and ace your exam!

The term that represents criteria used to measure an employee's performance against expectations is referred to as "Performance standard." Performance standards are specific benchmarks or goals set within an organization that outline the expected quality and quantity of work an employee should achieve. These standards serve as a basis for assessing an employee's effectiveness in their role, ensuring that performance can be quantitatively or qualitatively evaluated.

By establishing clear performance standards, organizations can provide employees with a clear understanding of what is expected of them, which can lead to improved performance and accountability. Performance standards can encompass various aspects, including productivity targets, quality levels, and behaviors related to teamwork or communication.

In contrast, position descriptions detail the responsibilities and functions of a job role but do not specifically measure performance. Performance evaluations are assessments of how well an employee meets these established standards and expectations, typically conducted periodically. Professional development refers to the ongoing training and education aimed at enhancing employees' skills and capabilities, rather than directly measuring their current performance.

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