What is an outsourced call center?

An outsourced call center is best defined as a third-party provider managing customer interactions. This means that businesses may contract with external organizations to handle customer service, support, and communication tasks. Outsourcing allows companies to focus on their core operations while leveraging the expertise and resources of specialized firms that can efficiently manage customer inquiries, complaints, and feedback.

Outsourced call centers can offer various services, including inbound and outbound calls, technical support, telemarketing, and more. By utilizing these services, companies can often reduce costs, gain operational flexibility, and enhance customer satisfaction through professional interaction management.

The other options do not accurately describe an outsourced call center. Facilities conducting in-house training are focused on employee development, while offices for internal employee support deal with staff rather than customer interactions. A direct sales office for clients serves a different purpose, focusing on sales rather than managing customer service calls.